COVID-19 Important information
Please read the information below or watch the video message from Dr Segovia https://youtu.be/MTFz8_Ui4_o
If you are unable to open the video, please copy and paste the link below to your web browser:
Governor Ducey issued an Executive Order removing some restrictions, staring May 1st, for dental providers that meet certain preparedness criteria. We are officially open for Business since May 18. We have made some changes to our practice that are important you are aware of and prepare for when you come to our office.
While many things have changed, one thing has remained the same: our commitment to your safety and comfort.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows Government regulations as well as infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and team members. It is all being done out of an abundance of concern for your health, as well as that of the other patients being seen in the office, all our team, and any public with whom we might come in contact. For example:
1-. This is the most important so please read carefully: Every person walking into our office will be required to fill out and sign the COVID-19 Exposure Intake form and email back to us “BEFORE” their appointment. This is a screening process that will enable you to have an appointment with us. Please send it close to your appointment but no later than 2 days prior. If we do not have this form in our system your appointment will be automatically cancelled. All patients and team members will be require to have one on file for every work day.
2-. You can access the form below or follow this link to access the COVID-19 Exposure Form. If you aren’t able to access the form, please copy and paste to your web browser or let us know. https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A2a92e62f-1c48-4b30-8428-adbda2310660
please forward the form to [email protected], do not reply to this email.
3-. We have scheduled patient’s appointments to allow for social distancing, update/complete forms, make future appointments, etc so we kindly ask that you please arrive on time for your appointment. If you are a new patient, please check in 30 min prior to your appointment to complete all the new patient forms. If you are an existing patient please arrive 20 min prior to update your forms. Have your insurance card and ID ready for check-in.
4-. We request only necessary individuals be present in our office. If the patient is an adult, please come alone, If the patient is a minor, only one parent/guardian is advised. We may ask escorts to wait in the car or outside our office. If it is a Minor, please be accessible in case there are changes to the treatment plan that need to be reviewed to continue with the procedure. Example: a caries was bigger than anticipated, now needs a different treatment. escorts will be required a COVID Exposure form as well.
5-. Upon arrival, please check in directly at the front desk to review your COVID-19 exposure intake form. At this point your temperature will be taken.
6-. We request all individuals coming into the office to utilize their own face mask while in our common waiting room. Please understand that there is a world-wide shortage of medical masks and we are not in a capacity to provide masks to all our patients. If you do not come in with your mask your appointment could be cancelled.
6-. We have hand sanitizer that we will ask you to use immediately once you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
7-. We will have limited seating each at 6 feet apart. If you choose to sit, We request you stay seated on the chair you have chosen and do not move to another chair or touch any other unnecessary surfaces.
8-. Staff will be cleaning chairs, the general waiting area, and bathroom routinely. We will continue to implement the highest standards for infection control in our treatment rooms.
9-. New patient portal. In searching for ways to improve communication with our patients, we have created a new patient portal that will allow for more direct access to us and your account. You will receive upon your arrival to our office instructions on how to access the portal.
If you wish to make an appointment, reschedule or cancel an existing appointment or had any changes to your dental insurance, we ask you contact our office as soon as possible via email [email protected] or text us and we will call you ASAP. You can also fill out our “contact us “. If you have an appointment in the month of June or July and wish to come in sooner, please let us know by email, as we have limited availability.
Please be patient as we have limited team members at the moment. We are working hard to follow requirements and provide the best customer service. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
We will keep you informed about our office and any changes. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Segovia and Team